Veeam Backup Remote Access

Veeam Backup Remote Access.

We are happy to announce that the RTM build of Veeam Backup & Replication 9.5 Update 2 is now read up and running on Veeam Cloud Connect service! This is the latest update for our flagship product and adds support for the upcoming release of Veeam Agent for Microsoft Windows 2.0 along with other significant enhancements and bug fixes. The biggest new feature is Veeam Backup Remote Access. Let’s dive straight into this new feature!

The key part of backup as a service (BaaS) offerings is full management of data protection activities and infrastructure, so Secure Online Desktop all have the requirement to connect to their customers’ Veeam Backup & Replication environments to perform on-going management and troubleshooting. Until today, performing these tasks required deploying and maintaining VPN (or similar technologies) to connect to the client sites – not an ideal solution for complexity, reliability and cost.

New use for your Veeam Cloud Connect infrastructure

A couple of years ago, we promised clients that their investment in Veeam Cloud Connect will keep paying off in the future as we add more functionality on top of the Cloud Connect framework – and we’ve been fulfilling this promise ever since. Initially, in Veeam Backup & Replication v8, the Cloud Connect framework only supported backup and backup copy jobs – but already in v9, we added support for replication jobs for the complete cloud-based disaster recovery as a service (DRaaS) solution, as well as basic remote management with Veeam Managed Backup Portal (now Veeam Availability Console).

Now, in 9.5 Update 2, we are enabling a full remote backup console experience, as well as Remote Desktop connectivity to the tenant’s backup server – all through the existing single-port TLS-secured tunnel provided by Veeam Cloud Connect! Finally, you can wave goodbye to babysitting VPNs and manage your tenant’s backup servers transparently and out of the box.

Rest assured, there is more functionality to come for even better ROI from your Cloud Connect infrastructure. However, for now let’s go back to the main topic of this post and let me introduce…

 

Veeam Backup Remote Access

In Update 2 we are introducing a new feature that enables our support staff to remotely connect to a tenant’s backup server with the Veeam Backup & Replication Console, as well with the Remote Desktop client over the existing Cloud Connect tunnel, without the requirement to establish direct layer three network connectivity first. This enables remote support, troubleshooting and management of the tenant’s backup and replication jobs and the backup server itself. How cool is that?

Veeam Backup & Replication 9.5 Update 2

Veeam Backup Remote Access allows full remote management of Veeam Backup & Replication installations at customer sites, with the ability to connect a Veeam backup console or Microsoft RDP client to a customer’s backup server over the existing Cloud Connect tunnel.

 

The Veeam Backup Remote Access feature takes advantage of an existing single-port TLS-secured connection to the service provider that is established from tenant’s Veeam Backup & Replication environment once they register their service provider. This allows the service provider staff (our support team) to connect to their tenant’s backup server using backup console or Remote Desktop console from any computer – whether their workstation is in the service provider’s data center or on the beach of a paradise island.

Both options offer the ability for the service provider to perform remote management and troubleshooting. The Remote Console can be used to connect to the tenant’s Veeam Backup & Replication server to check on job status or modify configuration, manage backup infrastructure components, or perform any other tasks you’d normally perform on the tenant’s behalf from within the console. Meanwhile, the Remote Desktop option can be used to perform troubleshooting of the backup server itself; change the OS settings, install patches and so on.

How do I make it work?

Quite simply, it just works! Obviously, for security reasons the tenant must opt-in to remote management by the services provider by selecting the Allow this Veeam Backup & Replication installation to be managed by the service provider check box as shown below.

Veeam Backup & Replication 9.5 Update 2

And that’s it! Now the service provider can connect to the tenant’s backup server using their preferred way – Remote Console or Remote Desktop.

 

Conclusion

With the addition of Veeam Backup Remote Access functionality, we continue to enhance service capabilities for our clients, helping to extend our management and support offerings to better serve  clients in delivering Veeam-powered Availability. We have achieved this by taking further advantage of our existing Cloud Connect framework that continues to be a central focus of our cloud Availability platform, with even more features coming to it in the future. If only other investments made by typical service providers provided so much ROI!

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